Accessibility Statement
Help accessing the Redox website and prescriber services.
Our commitment and accessibility goal
Perfection RX, operator of the Redox Smart Pen website and prescriber platform, is committed to improving access to its digital information and services for people with disabilities. We use the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA to guide our accessibility work.
These guidelines help make web content easier to perceive, navigate and understand across devices and assistive technologies. We are working toward these standards.
Accessibility on the public website
The public website at redoxpen.com includes:
- Structured headings, navigation landmarks and a "Skip to content" link.
- Keyboard-operable navigation and FAQ controls, with visible focus indicators.
- Text descriptions for meaningful images and written product names alongside color accents.
- Readable text contrast and responsive layouts that adapt to smaller screens.
- Native text that can be enlarged, and support for a device's reduced-motion preference.
- HTML versions of these policies with section links for easier navigation.
You can use your browser’s zoom and accessibility settings to adjust the display. Current browsers with built-in accessibility features are recommended.
Scope, review and current limitations
This statement covers the public Redox website. You can also contact support about accessibility issues in the prescriber portal at prescribe.redoxpen.com. Our public-site checks have not assessed the portal’s complete registration, prescribing and payment workflows.
Public-site review includes responsive layouts, keyboard navigation, focus visibility, image descriptions and selected text contrast checks. We have not completed a comprehensive, independent WCAG accessibility audit.
Some PDFs, images and external resources may be less accessible than the website’s text. Product information is also available on our product pages. Contact support if you need another format.
Request assistance or report a barrier
Email support@redoxpen.com with the subject "Accessibility assistance." You can request help accessing information, an alternative format, or assistance with a portal step that is not accessible to you.
If possible, include:
- The page address, document name or portal step involved.
- What you were trying to do and the barrier you encountered.
- Your browser, device and assistive technology, if you wish to share them.
- The format or type of assistance that would help and how we can contact you.
You do not need to share a diagnosis or medical documentation to report an accessibility issue. Do not include patient information, passwords or payment details in an email or screenshot. If the issue involves a prescription, tell us that you need a secure support channel.
We will review your report, ask for clarification if needed and work with you on an accessible alternative while we assess the issue.
Ongoing improvements
We use feedback and checks during website updates to identify accessibility issues, prioritizing barriers to finding information or completing essential tasks. We will update this statement as our services and accessibility work change.
If your request remains unresolved, reply to the same email thread and ask for further accessibility review. For information about how support communications are handled, read our Privacy Policy.